Who We Serve


The WOW Workforce Development Board provides core, intensive, training, and supportive services to WIA (Workforce Investment Act) eligible adults. Kaiser Group, Inc. is the service provider for Waukesha County and WOW Workforce Development, Inc. is the service provider in Ozaukee and Washington Counties. Case Managers work with adults on career planning, basic skills training, job search assistance, job search skills, and employer-linked training. Through the utilization of individual training accounts and other funding sources, adults are encouraged to attain living-wage jobs and are assisted by staff in exploring these occupations. Eligible adults may also receive supportive service (e.g., childcare assistance, transportation assistance). The quality of services are continually assessed and adapted to meet the needs of both job seekers and employers.

Programs available for eligible adults include:



The WOW Workforce Development Board provides intensive case management and program elements to WIA (Workforce Investment Act) eligible youth ages 16 through 21 during the year-round WIA Youth Program and Summer Youth Program. The local education system as well as other community partners refer low-income youth with at least one barrier to employment (e.g., pregnancy, school dropout) to the WOW Workforce Development Board. Youth Case Managers work with youth to create an individual employability plan and customize services (e.g., job skills training, English as a second language instruction). Youth receive assistance in securing a short to long term paid work experience, limited internships, or apprenticeships to aid in the development of soft skills, workplace competencies, and career exploration. Once a youth has demonstrated the ability to join the workforce, they receive assistance in securing interviews.

Programs available for eligible youth include:


Additional Youth Information and Services, Quick Links:



Through WIA (Workforce Investment Act) funds, the WOW Workforce Development Board provides core, intensive, training, and supportive services to unemployed and dislocated workers. Kaiser Group, Inc. is the service provider for in Waukesha County and WOW Workforce Development, Inc. is the service provider in Ozaukee and Washington Counties. WIA funds provide participants with opportunities to find employment, acquire new occupational skills, retain desired employment, and increase earning potential. Staff assists dislocated workers with re-employment into jobs closely matched to their skills and career goals at wages comparable to what they were earning prior to the layoff.

Programs available for unemployed individuals include:



Businesses & Employers

The WOW Workforce Development Board’s Employer Relations Unit works closely with local businesses and employers to match job seekers to open positions provide specialized training programs to help meet hiring needs, and assist with mass layoffs and dislocations. The Employer Relations Unit is uniquely structured by territories. To learn how we can assist you to meet current and future needs, please contact your Employer Relations Specialist.



The WOW Workforce Development Board offers a full range of services to assist businesses and employers with their hiring needs. The WOW Workforce Development Board uses the Job Center of Wisconsin, Wisconsin TechConnect, and America’s Job Bank to post jobs and review resumes. Staff can also provide businesses and employers with current information on available tax incentives, labor market information, and labor laws. Large job fairs are held throughout the year to assist with recruitment and hiring. In addition, staff can work with employers to create customized recruitment packages and job fairs specific to their organization and hiring needs. These recruitment packages include marketing and pre-screening of job applicants.



The WOW Workforce Development Board offers several training programs and incentives to help local businesses and employers stay competitive in today’s economy. On-the-job training funds are available to help businesses offset the cost of training new hires that lack job-critical skills. Customized training programs can be arranged for an employer or a group of employers with shared training needs. Staff can also work with businesses and employers to place job seekers in a youth internship or cooperative education opportunity.


Retaining Talent

Retaining your most experienced and qualified employees can be a challenge. The WOW Workforce Development Board provides seminars on retention issues to keep businesses informed. Information and research on human resource strategies and trends affecting employment can also be provided. Additionally, services such as coaching and assessment tools are available to help create the best job match and keep employees motivated.



The growth and expansion of area businesses contributes to the economic well-being of the region. The WOW Workforce Development Board connects businesses and employers to expansion resources including tax credits, grants and capital finance. 


Mass Layoffs and Business Closings

When workers are laid off due to a business closing or mass layoff, a special process referred to as a Rapid Response is used to quickly assess the reemployment needs of affected workers and get information to those workers. Information sessions are held to discuss unemployment insurance benefits, alternative pension and insurance programs, occupational skills training course availability, reemployment services, and veterans benefits. Additional services to businesses may include: facilitating an initial planning meeting, defining an in-plant assistance committee, planning orientation sessions for workers, conducting a worker survey to determine reemployment services, coordinating services among private and public employment and training agencies, and organizing onsite specialized recruitment events with other local employers.


Employer Territories




Zip Codes


Employer Relations Specialist

53004, 53012, 53013, 53021, 53024, 53074, 53075, 53080, 53092, 53097, 53217

Belgium, Cedarburg, Fredonia, Grafton, Mequon, Port Washington, Saukville,


Amanda Kelsey

T: 262.238.2882

E: akelsey@wfdc.org

53002, 53010, 53037, 53040, 53060, 53076, 53086, 53090, 53091, 53095

Allenton, Jackson, Kewaskum, Newburg, Richfield, Slinger, West Bend

Denise Puffer

T: 262.335.5312

E: dpuffer@morainepark.edu

53017, 53022, 53027, 53033, 53046, 53051, 53052, 53089, 53225

Germantown, Hartford, Lannon, Menomonee Falls, Sussex

Monica Sanz

T: 262.335.5314


53018, 53029, 53036, 53056, 53058, 53064, 53066, 53069, 53072, 53118, 53119, 53153, 53183

Chenequa, Delafield, Dousman, Eagle, Hartland, Merton, Nashotah, North Prairie, Oconomowoc, Okauchee, Pewaukee, Wales

Giovanni Cataldo

T: 262.695.7899

E: gcataldo@wctc.edu

53103, 53127, 53149, 53186, 53187, 53188, 53189

Big Bend, Mukwonago, Waukesha

Manuel Rocha

T: 262.695.6206

E: mrocha7@wctc.edu

53005, 53007, 53008, 53045, 53122, 53146, 53150, 53151

Brookfield, Butler, Elm Grove, Muskego, New Berlin

Alison Starck

T: 262.695.8043

E: astarck@wctc.edu

*For additional resources, please visit The Workforce Development Center at www.wfdc.org/business.